Refund and Cancellation Policy

At Otakushrine.in, we take pride in delivering high-quality anime merchandise and collectibles to our customers. Please read our Refund and Cancellation Policy carefully before making a purchase.

1. Transaction & Cancellation Policy

By completing a purchase on Otakushrine.in, you enter into a legally binding agreement to buy the selected product(s). Once an order is confirmed and payment is processed, cancellation requests are not guaranteed and are only considered under specific circumstances.

If cancellations are allowed for a specific product or offer, the conditions will be clearly mentioned on the respective product page. All cancellation requests are subject to approval by our team and may require additional information.

2. Refund & Return Eligibility

You may request a refund or replacement only if:

The item received is damaged, defective, or

The product is significantly different from the description provided on our website.

3. How to Request a Refund

To request a refund:

Email: otakushrine.1023@gmail.com

Include: Order ID, clear reason for the refund, product photos (if damaged or wrong item), and any additional supporting evidence.

We may request further details before approving your request.

4. Refund Decision

All refund decisions are made at the sole discretion of Otakushrine.in. Submitting a request does not guarantee a refund. We reserve the right to accept or reject refund claims based on internal policies, provided evidence, and delivery timelines.

5. Refund Method

If approved, refunds will be processed via the original payment method within 7–10 business days.

6. No Refund Scenarios

Refunds will not be issued in the following cases:

Change of mind after product is shipped

Delays caused by courier/logistics partners

Minor variation in product color or packaging

Failure to provide evidence of defect or mismatch

If you have questions, feel free to contact us at support@otakushrine.in